Rebook VO 3

When a client hesitates, you can assist them by providing solutions. For example, you can say that you understand their situation and offer the option to reschedule an appointment up to 24 hours in advance. By doing this, you can also recommend membership to the client, as they are already planning to return next month. If a client responds in a hesitant manner, this is your opportunity to help them and their skin by offering solutions. This could sound something like, I understand that. If you're anything like me, it's easier to remember to change an appointment than to make one. You can always change it up to 24 hours in advance. Rebooking sets you up for the next step in the checkout process, recommending membership, because the client is already coming back next month.