Oak Lawn Sales Erica 9-30 1.16 (1)

The caller, Thiru, is looking for a 2023 Toyota Highlander XLE model with all-wheel drive and a bench seat. The sales representative, Erica, informs Thiru that they currently have a Grand Highlander XLE, a Highlander LE, and a Highlander Platinum available. However, Thiru insists on the 2023 Highlander model with the bench seat. Erica explains that they have some allocations for the XLE model with the bench seat, but Thiru needs to come in to reserve it. Thiru plans to visit either today or early next week. Erica mentions the price range for the XLE model with accessories, which is between $45,000 and $47,000, but she also mentions a more economical option priced at $43,773. Thiru agrees to come in and Erica schedules an appointment for 4 p.m., sending a text with the location details. Thiru's phone number is confirmed, and they end the call. Thank you for calling Oklahoma Toyota, how can I help you? I am looking for a new Toyota Highlander 2023 model, can you route it to the sales department? Yes, I work for the sales department, my name is Erica. Hi Erica. Hi, who do I have the pleasure of speaking to, what is your name? Yeah, my name is Thiru. What is your name? Thiru, T-H-I-R-U, Thiru. Thiru, how do you spell it? T-H-I-R-U, Thiru. Thiru, okay, got it. Alright, Hanara Hanara? Yeah, I am looking for a kind of like a 2023 Toyota Highlander XLE model with all wheel drive and bench seat. Do you have any availability? Let me see. We have right now a Grand Highlander XLE. Okay. A Highlander LE. And a Highlander Platinum. Okay, okay, okay. Go ahead, sorry. And a Highlander Platinum. Okay, okay. Okay, that is what we have right now so far. And we have more incoming that we can reserve under your name if these three is not what you are looking for, any of the three. What time can you come in? No, do you have any availability in the future with the XLE model with the bench seat? Is there any availability? Is there any available? We have the Grand Highlander here in the lot. Not the Grand Highlander. I am asking 2023 Highlander. Highlander, okay. They look the same, to be honest with you. That is why. Is it that the third row and the Grand is bigger? Yeah, right. But the problem is, like, my, what do you call it, my carage will not accommodate that one. It is a small one that is what I am looking for, the Highlander one. Okay. We do have some allocations here, the XLE. Okay. Okay? Okay. With bench seat, but in order to be able to reserve it, you do need to come in. Do you have time to stop in today? Or would Monday be better for you? Yeah, I will try to come today evening because my family just arrived, actually. I will try to come today or, like, probably next week or early next week to be able to come. Today we are open until 5 p.m., okay? Okay, 5 p.m. Until 5 or 4 p.m. Do you think you are going to be coming in sooner? I will try to come because I do not have a car. I will try that. If I'm not able to come, I will come in on Monday. But before I start from my home for at least one hour, I will let you know. So what is the color that you are going to receive? Can I know that? What is the what? I'm sorry? So we have a couple of Highlanders, you know, that are allocated to us, that are available to reserve. And also we can allocate whatever you want to us in the color that you prefer, okay? And we're in Oak Lawn. Are you familiar with that location? Yeah. We do not have a Highlander actually today available to demonstrate. It is reserved. But if so happens the customer unreserves it, you can buy it. Oh, okay. Okay. But I'm looking for the bench one, actually. Does the bench exist? Yep, it does. Oh, okay. Great, great, great. Yeah, definitely I'll try to come. Okay. I'll make your appointment for 4. So I know that you're coming in. If you come in sooner, that's fine. I'm going to send you a text so you know exactly where we are and who to mention when you walk in. My name is Erica. Erica. Okay. Is this your phone number, 704? Yeah, this is my number. Okay. All right. We'll see you soon then. Okay? Okay. Thank you. Can I ask you what you have currently? You mean to say Toyota Highlander, the XLE model? So price varies due to accessories. It can range between $45,000 to $47,000, an XLE. Okay. And we're going to show you. Okay? It's due to the accessories. So we have to, you know. Actually, let me see what's the most economical one. Okay. The most economical one is $43,773. No, actually, I'm sorry. Yeah, I am correct. It's $43,773. That's the most economical one with bench seats. If that's the one you want, then we can pick that one. Okay? There's gray, there's green, there's silver. All right? Okay, great. All right. All right, Dhiru. Well, my name is Erica. We hope to see you today then. Yeah, sure. Okay. Thank you. Thank you. Okay.