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Keanu-Marie V. Molero, a CSUN customer service representative, has extensive experience in online ESL teaching, classroom education, and customer service. With strong skills in active listening, problem solving, and clear communication, they have achieved significant improvements in previous roles, such as reducing response time by 30%. They are adaptable to various technologies and situations, and are dedicated to exceeding customer expectations and building relationships. They are eager to contribute to a team and enhance the customer experience. Hello, I am Keanu-Marie V. Molero, a CSUN customer service representative with a background in online ESL teaching and classroom education. With five years in ESL teaching, two years in the classroom, and almost a year in customer service, I bring wealth of experience. I examine active listening, problem solving, and clear communication. My adaptability extends to various technologies and situations. In previous roles, I have achieved significant improvements, such as 30% reduction in response time. Adapting to various situations and technologies is my forte, whether it's a dynamic virtual classroom or a complex CRM system, I am quick to learn and proficient in providing seamless service. I am dedicated to exceeding customer expectations and building long-lasting relationships. I am eager to contribute to your team and enhance the customer experience. I look forward to the possibility of working together and contributing to your team's success. Thank you.