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Yasmin Mohamed is a 20-year-old student studying translation and interpretation. She has experience in customer service and telemarketing, including cold calling and selling services. She is skilled in managing calls and meeting targets. Hello, my name is Yasmin Mohamed and I'm currently a student at the Faculty of Arts Specialized Translation and Interpretation English Department. I'm 20 years old and I have a year of experience in the call center and customer service field. I've worked as a lead telemarketer at an American agency in California. It was business-to-business cold calling and I have contacted potential customers by telephone to sell services, products, or for scheduling appointments. I have also worked as a telemarketing agent in a real estate agency. I've managed productive calls by maintaining control and using scripts to overcome objections, followed by clearly defined conversation management to meet targets.